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Frequently Asked Questions (FAQ)
How long does shipping take?
Orders are processed within 1–2 business days (Monday to Friday) after payment confirmation.
After dispatch, delivery typically takes 3–10 business days (Monday to Friday).
The total estimated delivery time is 4–12 business days.
Delivery times are estimates and may vary depending on destination and carrier conditions.
How can I track my order?
Once your order has shipped, you will receive a confirmation email with tracking information.
If you have not received tracking details, please contact:
info@colin-taylor.com
What is your return policy?
We accept returns within 30 days of delivery.
Items must be unused, unworn, and returned in their original condition and packaging.
To initiate a return, please contact:
info@colin-taylor.com
Do you offer free shipping?
Yes, we offer free standard shipping on all orders within the United States.
Do you offer exchanges?
We do not offer direct exchanges.
If you would like a different item, please return the original product and place a new order.
What payment methods do you accept?
We accept the following payment methods:
Visa, Mastercard, American Express, Maestro, Apple Pay, Google Pay
Available payment methods are displayed at checkout and may vary depending on device and location.
Are your products true to size?
Our garments are designed to fit true to size unless otherwise stated on the product page.
We recommend reviewing the size guide before placing an order.
What if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact us within 7 business days of delivery and include clear photos of the issue.
We will review the matter and provide further instructions.
How can I contact customer support?
For any questions or assistance, please contact:
Customer support is available during the stated business hours (United States – EST).
Business & Contact Information
Store Name: Colin & Taylor
Company name: Wolswijk Stukadoorsbedrijf
Chamber of Commerce (KvK): 71731237
Warehouse address: 5233 E Main Street Rd, Batavia, New York, 14020, United States
Company address: Hertogstraat 10, 2405 ZH, Alphen aan den Rijn, The Netherlands
Email: info@colin-taylor.com
Phone number: +1 464 262 8286
Contact: Contact page
Customer service hours (United States – EST):
Monday – Friday: 09:00 AM – 05:00 PM
Saturday & Sunday: Closed
We aim to respond to all enquiries within 1–2 business days.